Our Policies

APPOINTMENTS
For same-day appointment requests and availability :


We cannot guarantee availability for same or next-day appointment requests. Please note that our online booking system is not set up to schedule appointments within 48 hours. For same-day appointment requests and any immediate appointment changes, we request that you call us directly at 773-763-9350. Thank you!

 

LATE ARRIVALS

We understand that sometimes even with the best laid plans, showing up late happens. Out of respect for our stylists time, we kindly request that in the event that you are running late for a pre-scheduled appointment you please call us as soon as you realize it. Clients showing up less than 15 minutes late will still seen for their appointment on the same day. Clients showing up more than 15 minutes late without prior communication can expect to see at $20 late fee reflected on their bill at the end of their visit. Any guest that arrives later than 30 minutes past their scheduled appointment time will be considered a no-show and it is to their stylists discretion to decide if they must reschedule or if the stylist is still able to see them without interfering with other appointments that day (See the following policy regarding no-shows).

 

CANCELLATIONS / NO-SHOWS

In the best consideration of our salon clients along with our team of stylists, we respectfully ask that a minimum of twenty-four hours notice is given for any appointment changes or cancellations. Should you cancel your appointment with less than 24 hours notice, a $25 per service cancelled fee does apply and will be due before a new appointment is scheduled. If we are able to fill the space, this fee will be waived.

We do our absolute best to ensure that our dear guests are reminded in a timely fashion about all appointments. If you have a pre-scheduled appointment, you can expect a phone call one week prior to your appointment and also a confirmation email 48 hours prior. Our goal is to eliminate the possibility of forgotten appointments, however in the event that you do not call to cancel or reschedule an appointment within 24 hours and do not show up, or in the event that you are more than 30 minutes delayed in arriving, a 50% of services booked fee does apply and will be automatically charged at the close of business on the date of the missed appointment. This ensures that your stylist be compensated for their time. 


In order to best accommodate the needs of your schedule and the upkeep of the maintenance of your hair, we recommend that each of our dear clients book their upcoming appointments in advance. 

In accordance to our cancellation policy, the stylists of Ninety West beauty lounge may refuse pre-scheduled service booking  for clients with chronic no-shows and last-minute appointment cancellations.

GRATUITIES

To our guests using card payments and checks:
Our accounting policy requires that all gratuities are kept separate from service payments. (Services are paid to the salon and tips are paid to the stylist).Your service provider(s) will gladly accept your gratuities when given to them personally in the form of cash or check.  We do accept payments for our services in the form of personal checks or credit/debit cards, however we do not process gratuities as an additional charge during those transactions. Please understand that we will not be able to make exceptions.

SALON SERVICE POLICIES

Pricing for our salon services are based on the experience and education of the individual stylist, along with the demands for their time. 

Service prices vary by specialist and start at the prices listed. if you are seeking a specific pricing point, we are more than happy to provide options for you within the services of our stylists.

Please note that our service pricing may increase based on additional time or product required to accommodate very thick or long hair.

All prices are subject to change and do not include gratuity.

In the case of any dissatisfaction with a service you have received, we are happy to provide to you the opportunity to return to the salon for us to redo the service.

Our policy for a redo service is that you must call us within ten (10) business days of the original service and that the redo be scheduled with the same stylist who provided the service.

In the case that the original stylist has no time available an exception may be made, and the redo may be scheduled with another member of our team. 

RETURNS
Returns of unopened or defective products are not an issue and we would be happy to swap it out or refund it at your choice. 

Salon merchandise may be returned for exchange or salon credit. Hair brushes may not be returned due to health and sanitation code. Products may not be returned after 60 days from purchase.